Account and Ordering
Do I need to create an account to place an order?
No, you can shop as a guest. However, creating an account allows you to track orders, save your address, and view your order history.
How do I create an account on PRC Candles?
Click “Sign Up” or “Create Account” on the website and enter your name, email, and password.
I forgot my password. What should I do?
Click “Forgot Password” on the login page and follow the steps to reset it via email.
Can I update my account information?
Yes, log in and go to the “Account Details” section to update your name, email, or address.
Is my personal information secure?
Yes. We use standard encryption and security protocols to keep your data safe.
🛒 Ordering & Payment
How do I place an order?
Browse products and add items to your cart.
Go to checkout, enter your details, and complete payment.
You’ll receive an order confirmation by email.
What payment methods do you accept?
We accept:
Debit & Credit Cards (Visa, Mastercard, American Express)
Net Banking
UPI
Note: Cash on Delivery (COD) is not available.
Can I cancel my order?
No, we do not allow cancellations.
Once an order is placed, it cannot be canceled under any circumstances.
Please review your order details carefully before confirming your purchase.
Can I modify my order after placing it?
Unfortunately, we cannot modify orders once placed. Double-check your information before submitting.
Where can I view my past orders?
Log in and go to “Order History” to view your previous purchases.
Will I receive an order confirmation?
Yes, an order confirmation email will be sent to you right after you place your order.
Do you offer discount codes or coupons?
No, we do not offer discount codes or promotional coupons at this time.
Usage & Candle Care
Why do soy wax candles sometimes appear frosted?
Frosting is a natural characteristic of soy wax and indicates its purity. It does not affect performance or fragrance.
Why do some candles have uneven surfaces after burning?
Uneven surfaces or small cracks can occur due to the cooling process of soy wax. It’s completely normal and does not affect the quality of the candle.
Why is there liquid wax around the wick after burning?
This is called a melt pool—it helps the candle burn evenly and distributes the fragrance throughout the room.
Why is the first burn important?
The first burn sets the memory of the candle. Letting the wax melt to the edges prevents tunneling and ensures even burns in the future.
How should I care for my candles?
Trim the wick to 1/4 inch before each use
Allow a full melt pool on the first burn
Keep away from fans, open windows, and flammable objects
Never leave a burning candle unattended
What should I do if my candle produces black soot?
Soot is usually caused by a wick that’s too long. Trim it to 1/4 inch before each use and avoid burning near drafts.
Are your candles safe for children and pets?
Yes, our candles are made with non-toxic ingredients. However, they should always be kept out of reach of children and pets when lit.
Can I reuse the candle jars?
Yes! Once the candle has burned down completely, clean out the jar and reuse it for storage, plants, or decor.
Ingredients & Benefits
What are the benefits of soy wax candles?
Soy wax is a natural, biodegradable, and eco-friendly alternative to paraffin wax. It burns cleaner, produces less soot, and offers a longer burn time due to its slower melt rate.
Are your candles made with 100% soy wax?
Yes! All our candles are made using 100% pure soy wax, with no additives, blends, or harmful chemicals.
Are soy wax candles vegan?
Absolutely. Our soy wax is plant-based and cruelty-free, making our candles 100% vegan-friendly.
Do your candles contain synthetic fragrances?
We use a blend of high-quality fragrance oils. Some may include safe synthetic elements for stability and performance, but all are toxin-free.
Do your candles help with aromatherapy?
Yes! Many of our scents are designed to be mood-boosting, relaxing, or energizing, making them ideal for aromatherapy use.
What makes your candles different from others?
We focus on clean, natural ingredients, eco-conscious production, and unique scent blends—hand-poured in small batches to ensure quality in every jar.
Can I use your candles for gifts?
Absolutely. PRC Candles make thoughtful, elegant gifts for birthdays, holidays, and special occasions. They come in ready-to-gift packaging.