Return & Refund Policy

At PRC Candles, we follow a strict no return or exchange policy except in the case of damaged items. Please read the policy carefully before making a purchase.

Exceptions – Damaged Items Only

We accept returns or exchanges only if the product is damaged during delivery.

To be eligible, you must:

Report the issue within 24 hours of delivery
Provide clear photographic evidence of the damage
Share a complete unboxing video as proof

If your claim meets these conditions, we will offer a replacement or exchange of equal value.

No Refund Policy

We do not offer refunds under any circumstances.
If your item is approved under the damaged item policy, we will process a replacement or exchange only.

Important Notes

Sale, discounted, customized, or personalized items are not eligible for return or exchange
Returns sent without prior approval will not be accepted
Products must be returned in their original packaging

How to Report a Damaged Item

To report a damaged item:

📧 Email: prccandles.co@gmail.com
🕒 Timeframe: Within 24 hours of receiving the order

Include the following:

Photos clearly showing the damage
A complete unboxing video

If your request is approved, we will send you a return shipping label along with further return instructions.